Policy for Returns and Replacement

Because custom orders are individualized, they are not returnable or exchangeable. We can resent you a new order if eligible.

We will begin the order customizing process as soon as you place your purchase. Consequently, we are unable to allow modifications to the personalized information, after the order has been placed.

This applies to packages with no movement for more than 3 weeks or far exceeding our estimated time of arrival. If there is no problem with the shipping address, you will receive a FREE replacement in a timely manner.

Also, we will take full responsibility within 30 days from order arrival, if the product(s)
Have been crashed, damaged or faulty due to the fault of our factory or the carrier;
Significantly different from what you ordered, eg. your customized information is printed incorrectly.