Shipping Policy

Notice:
👉The factory will make a production plan within 24 hours after you submit the order, so the customized information cannot be changed once submitted, please check your customized information carefully.

👉When you order a product, it is specially designed and prepared for you. Therefore, we cannot accept returns or exchanges. However, we make changes for damages caused by design or product. If you have a problem feel free to message me.

👉Our supplier is experiencing huge backlogs due to increased order volume, and high quality requirements for customized products, it may take 3-5days longer than usual to fulfill your order.

We appreciate your patience and apologize for the inconvenience during this period. Thanks for your understanding and support.

1. How long for shipment?
Standard Shipping:
Order Price < $59, shipping fee $6.99, shipping time: 5-10 working days
Order Price over $59, Free shipping, shipping time: 5-10 working days
Expedited Shipping: $14.99 for each order, shipping time: 4-7 working days

Shipping method can be selected at Checkout.
Note:
1): Taxes (If charged) shoulde be afforded by customer.
2): The shipping time will be affected by public holidays, destination countries(especially shipping addresses outside NA or EU), bad weather and international couriers.
3): Some of the orders may be delayed by COVID-19. Please wait with a little more patience. Thanks!

2. Where is my order?
Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status. After we sent out the package, you can get a tracking number and you can check the tracking information in this site: CLICK HERE

3. Tips for shipping:
1) For delivering successfully, we suggest you leave your correct email box and mobile number during checkout process.
2) Unsuccessful delivery caused by blank mobile column cannot be compensated.
3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by artharbors.
4) Your order can be tracked in details only when it arrives in your country's facility. After it arrives in your country, please allow 5-7 days more for the package to reach you.

If you have any problem, please contact our customer service department with e-mail: service@artharbors.com. We will reply you within 24 hours in business day and 48 hours in non-business days.